Refund policy

Shopping for fashion should feel inspiring and secure. At Carmason, we want you to enjoy every piece you choose. If something is not quite right, we are here to help.

Customers have 60 days from the date of delivery to request a return. To qualify, items must be unused and in original condition with all packaging included. There are no restocking fees.

To start a return, please email info@carmason.com and include your order number. Our team will guide you through the next steps. Return shipping costs are the customer’s responsibility. We recommend using a trackable service to ensure the parcel arrives safely.

Exchanges are available when the requested replacement item is in stock. If an exchange cannot be fulfilled, a refund will be issued instead.

Once we receive and inspect the returned items, refunds are processed within 7 business days. Your bank or payment provider may require additional time to complete the transfer.

We are committed to making every return experience smooth and fair. If you have questions or would like help with any part of the process, contact info@carmason.com at any time.